Access to our products is only available to people who have made a full purchase, or have partaken in a limited time or limited price trial offer. Please note that do not offer any complimentary access whatsoever.
As part of our sales guarantee on our products we offer a full 'no questions asked' refund within the guarantee period of 30 days after the original purchase date.
If you decide for any reason that you don't like the product then simply submit a support ticket via our support desk at rainesupport.com and ask for a full refund.
In order to quickly process your refund we require the following information from you:
The support desk opening hours are 10am - 4pm (GMT) Monday to Friday, and we aim to reply to all support queries within 24 hours.
Please note that only refund requests made within the 30 day guarantee period will be processed. Refund requests outside the guarantee period will not be considered.
By purchasing or downloading our products and using this website you are agreeing to this Payments Policy.